U.S. SHIPPING DETAILS
After your payment is authorized and verified, your order will ship within 1-2 business days of when the order was placed. Next day orders must be placed before 12PM Pacific Standard Time to go out the same day the order is placed. If the order is made over the weekend or on a holiday, it will not be processed until the following business day. Once your order has been shipped you will be notified via email with tracking number.
*NOTE: This Thanksgiving holiday, we will be closed on both Thanksgiving Day and Black Friday. All orders received during that period will be processed on the following Monday.
We offer free standard shipping on all U.S. orders over $100 (before tax & discounts), no code necessary.
Unfortunately, we do not offer shipping to P.O. boxes or APO/FPO addresses.
*Please allow extra ship time during sale times and the holiday season.
INTERNATIONAL SHIPPING DETAILS
We currently ship to the following countries via UPS: Canada, United Kingdom, Australia and New Zealand.
(Click on the bottom of the page to view and pay in your currency!)
We do not ship to PO boxes.
Taxes and Duties
All international orders may be subject to taxes and duties. We ship packages DDU, “Delivery Duty Unpaid”, meaning customers must pay all fees and taxes upon delivery. Taxes and duties are not calculated during checkout. Taxes and duties amounts are determined by many factors including location, material, item value, etc. Customers are responsible for taxes and duties even if items are refused.
U.S. RETURNS & EXCHANGES
We hope that you never want to return a Kerisma product, but if you do, we aim to make it as easy as possible. Please contact our customer service team (firstname.lastname@example.org) to receive a Return Merchandise Authorization number (RMA #). From there, please send the package back to us at the address below:
RMA # _____________
421 East Washington Blvd
Los Angeles, CA 90015
We are happy to refund or exchange any item in original condition that is received by our returns department within 21 days. After 21 days, but no longer than 30 days, we are unable to process a refund, but can and will issue a store credit. The 21 day period is based off of the day you receive your item; this information is linked up to your tracking number we provide. We strongly recommend that you obtain a tracking number for your returns as well for your benefit and proof of return.
Store credit will have an expiration date of one year from the date you receive it.
We aim to process all returns within 5 business days of receiving the item back to our warehouse. Please bear in mind though that your refund may not appear in your account immediately depending on your bank.
We do not refund original shipping and handling fees nor do we refund Gift Cards.
Your return item(s) must not be worn, damaged, washed, or altered in any way. All tags must be attached and item(s) need to be in their polybag. We cannot accept items that are not in original condition. We reserve the right to refuse a refund or credit for any item that does not meet these requirements. These items will be sent back to you and you will not be eligible for a return or an exchange.
Reduced and sale items are automatically considered final sale and cannot be returned or exchanged.
We will process all refunds back to the original credit card/form of payment. Unfortunately, we cannot process any other direct repayments such as to another credit card or bank account.
If you have any questions about our return/exchange policy, please contact us at email@example.com
INTERNATIONAL RETURNS & EXCHANGES
We currently do not accept any returns or exchanges on international orders. If an item is proven damaged, we do offer a credit memo for the item. We do not refund shipping, taxes or duty fees.