Shipping & Returns

Holiday Shipping

Christmas Delivery: To guarantee delivery by Christmas, please place orders by December 15.
Response Times: During the holiday season, we’re receiving a high volume of inquiries. Please allow 24–48 hours for a response during regular business days. Our office is closed on weekends.
Office Holiday Closure: Our team will be out of the office from December 23 to January 5.

Thank you for your understanding and happy holidays from all of us at KERISMA!

Sales Events & Promotions Exclusions:

Our Signature Styles, are excluded from all sale events and promotions.

Please Note: This exclusion applies to specific products, and other terms and conditions may apply to different promotions. If you have any questions or need clarification, feel free to reach out to us at hello@shopkerisma.com.

U.S. Shipping Details

Processing Time:

Your order will typically ship within 1-2 business days from the order placement date.
Orders made over the weekend or on holidays will be processed on the following business day.

Free Standard Shipping:

We offer free standard shipping on all U.S. orders with a subtotal over $150 (after tax & discounts).

Please Note:

During sale periods and the holiday season, additional shipping time may be required.
Unfortunately, we do not offer shipping to P.O. boxes or APO/FPO addresses.

Return Policy

We appreciate your support of Kerisma, and we hope you love your Kerisma product. However, we understand that sometimes a return is necessary. Our aim is to make this process easy and stress-free. If you have any questions about our return/exchange policy or need assistance, please contact us at hello@shopkerisma.com.

Return Period:

You have 21 days from the date of delivery to request a return for a full refund.

Condition for Returns:

Items must be in their original, unworn, and unwashed condition, with all labels and packaging intact.

Return Label:

When you request a return, we'll provide you with a prepaid return label, and a flat-rate fee of $10 will be deducted from your refund amount.

Processing Time:

1 - 3 Business Days from the day we receive the return merchandise.

Exchanges:

Please understand that for exchanges, you'll need to follow our return process and place a new order for the desired size or color once you've received your refund.

Please Note:

Store credit expires one year from the date of issuance.
Gift card purchases are final sale and cannot be returned or exchanged.
Refunds are issued using the original form of payment.

Ready to Make a Return?

If your items meet the conditions please send us an email at hello@shopkerisma.com, including your name, order number, which items and the reason for your return.

Contact Us:

If you have any questions about our return/exchange policy or need assistance, please contact us at hello@shopkerisma.com.